Refund policy

Return & Refund Policy

At Carter & Copper, we want you to feel confident about your purchase. If something isn't quite right, we're here to help.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be unworn and unused
Be in its original condition
Have all original tags attached, if applicable
Be returned in its original packaging
Include a receipt, invoice or other proof of purchase

How to Start a Return

To request a return, please contact us at:

cartercopper.com@gmail.com

Please include your order number and the reason for your return so we can assist you as quickly as possible.

If your return is accepted, we will provide instructions explaining where and how to send your package.

Please do not send products back without first contacting us.

Items returned without an approved return request may not be accepted.

For standard returns, return shipping costs are the responsibility of the customer.

Restocking Fees

We do not charge any restocking fees.

How Can Products Be Returned?

Approved returns can be sent to us by mail.

After your return request has been approved, we will provide you with the appropriate return instructions and return address.

For change-of-mind returns, the customer is responsible for arranging and paying for the return shipment.

Return Conditions

We only accept returns of products that are:

New, unworn and unused.

Products should be returned in their original condition and packaging.

Return Shipping Costs

If you are returning an item because you:

Ordered the wrong product
Changed your mind
No longer want the product
Decide the product isn't right for you

the cost of returning the item is your responsibility.

If your product arrived damaged, defective or incorrect, please contact us immediately at cartercopper.com@gmail.com.

If we confirm that the item arrived damaged, defective or incorrect, Carter & Copper will arrange an appropriate solution at no additional cost to you.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is defective or damaged, or if you received the wrong product, please contact us immediately at cartercopper.com@gmail.com so that we can review the issue.

When contacting us, please include your order number and, where possible, clear photographs showing the issue.

Once the issue has been reviewed and confirmed, we will work with you to provide an appropriate solution, such as a replacement or refund.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If your refund is approved, it will be issued to your original payment method within 14 days.

Please keep in mind that your bank, credit card company or payment provider may require additional processing time before the refund appears in your account.